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Here to Help

Still unsure about YouCard? Need to ask some more questions? We've answered some of the most frequently asked questions below in our FAQ section.

  • How does YouCard work?
  • I’ve lost my YouCard!
  • What is the barcode for on my YouCard?
  • How much does YouCard cost?
  • How do I download the YouCard app?
  • How am I charged for my YouCard?
  • How do I change my billing details?
  • Where can I use my YouCard?
  • Can I keep my YouCard on my phone?
  • I can’t find my Activation Code
  • What happens if my bank card gets declined?
  • Can I cancel my YouCard membership?
  • Can I pay for my membership annually?
  • How do I sign up as a business?
How does YouCard work?

You Card is a discount card. Anywhere you see the ‘we accept You Card’ sign, you can get discounts of between 10% and 70%, as well as a range of great offers, unlimited. For as long as you have a You Card you will get discounts, no loyalty points needed, just show them your card and the retailer will scan its barcode to verify – then you receive your discount or offer there and then!

I’ve lost my YouCard!

If your You Card is accidentally lost or stolen, you can order a replacement card by contacting us. We will then cancel your old You Card and reinstate a new code. If you find your old card, please discard as you may be charged for use of the old card in future.

What is the barcode for on my YouCard?

You Cards all have a unique barcode identifier on their reverse. This is for the retailer to check that your card is real and logged on the system. If your card is fake, or you haven’t paid your monthly subscription fees, the retailer will be informed and will refuse to give you the discount, as well as possibly confiscating your You Card. If this happens, contact us and we will help you.

How much does YouCard cost?

YouCard is £2.99 per month. Which is a good bargain considering most of our users report an average saving of £30 per month shopping, eating and going out.

How do I download the YouCard app?

With our new smartphone app, you can keep your You Card on your phone. Just download the app from the Apple App Store or Google Play Store and enter your activation code and email address.

How am I charged for my YouCard?

When you purchase a You Card you can pay by debit or credit card. You will be charged monthly (or annually) on the same day you signed up.

How do I change my billing details?

You can change your billing details by logging into your account. From here, click on ‘My Subscription‘ then click on ‘Change Payment‘ and enter your new billing information. This will update your details and your new information will be used for future payments.

Where can I use my YouCard?

You can use your You Card at a wide range of outlets in your local area, and better yet, we are constantly adding shops, restaurants, salons and outlets to our scheme. Visit our offers page for more details on where the savings can be found.

Can I keep my YouCard on my phone?

With our new smartphone app, you can keep your YouCard on your phone. Just download the app from the Apple App Store or Google Play Store and enter your activation code and email address.

I can’t find my Activation Code

Your Activation Code is your YouCard barcode. You can find this in your welcome email when you signed up, or if you have a plastic YouCard then the number is on the back of the card. Enter this, along with your email address (that you signed up with) to log in to the smartphone app.

What happens if my bank card gets declined?

If you are a YouCard member and your card is declined for a monthly renewal payment, don’t worry. We will attempt to retake your card payment 12 hours later. If this also fails, we will attempt to take it again 12 hours after that. If, for whatever reason your card is declined a third time, we may suspend your membership, meaning your YouCard will be declined when a retailer scans it – and you will not receive the discount or offer and they may retain your YouCard. If this happens, contact us and we will help.

Can I cancel my YouCard membership?

As per our terms and conditions, a YouCard membership is a 12 month contract. However, if you are anticipating struggling to meet this commitment, you can contact us and we can arrange for a manual cancellation. Cancellations come with a £5.99 early exit fee and you must also return your YouCard to us by post.

Can I pay for my membership annually?

Yes, you can. If you haven’t yet signed up, simply use the ‘Pay Annually’ option and we will charge you yearly instead of monthly. If you have already signed up and wish to change to annual payments, you can do this via your account dashboard, or you can contact us.

How do I sign up as a business?

So you’ve decided to apply to the YouCard scheme as a business. You can view more information by clicking here. If you decide you do want to sign up your business to YouCard and offer discounts to our members, click here.



Need some help?

Contact support

Don’t worry if you’re lost or need further info, contact us today – we’d love to help!

Contact our team



Want to get more customers?

Sign up as a business!

Want to boost your takings or increase sales? Speak to us today.

Click here



Want your own loyalty card?

Franchise with us

Want to set up a loyalty discount card scheme where you live and think you have what it takes? Contact us today to discuss.

Click here


Have you downloaded our app?

Download the YouCard App to see all of our offers
Download


Email us

hello@youcard.co.uk




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